Consumer Data Privacy Policy
Last updated: June 4, 2026
1. Introduction
We are committed to protecting your data in accordance with the Protection of Personal Information Act (POPIA), GDPR (where applicable), and all relevant South African and international data privacy laws.
2. Information We Collect
We may collect the following categories of personal information:
- Full name
- Email address
- Contact number
- Residential or shipping address
- National Identification number or passport number
- Bank account details (for withdrawals or marketplace purchases)
- Identity verification documents (where required by law)
- IP address and device information
- Transaction history (game participation, coin purchases, marketplace transactions)
3. How We Use Your Data
We collect your information to:
- Verify your identity and create a secure user account
- Facilitate gameplay and credit management in the Game Hub
- Allow users to purchase, sell, and receive products in the Marketplace
- Process payments, withdrawals, and wallet transfers
- Communicate regarding promotions, updates, or support issues
- Prevent fraud and comply with legal obligations
4. Consent and Control
By registering and using Jozicoin.com, you consent to the collection and use of your data as outlined in this policy. You have the right to:
- Request access to your data
- Request correction or deletion of your data
- Object to the processing of your data for direct marketing
All requests must be sent to our Data Protection Officer at [email protected].
5. Data Security
We implement strong administrative, technical, and physical security measures to protect your personal data. These include:
- SSL encryption for all web traffic
- Secure cloud infrastructure
- Two-factor authentication (2FA) for sensitive actions
- Internal access restrictions
6. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except:
- Payment processors and banking institutions for transaction purposes
- Logistics partners for Marketplace deliveries
- Legal authorities when required by law
All third parties are contractually bound to protect your data under data protection laws.
7. Withdrawals and Conversions
7.1 Withdrawal Process
Users may withdraw Jozicoins by converting them to South African Rands (ZAR) for transfer to a verified bank account.
7.2 Current Jurisdictional Limitations
Presently, withdrawals are exclusively available to South African bank accounts. International withdrawals are not supported at this time.
7.3 Processing Timeline
Withdrawal requests are typically completed within 3-5 business days. Delays may occur due to:
- Bank processing timelines
- Third-party verification requirements
- Compliance reviews
7.4 Future International Withdrawals (When Available)
Should international withdrawals become available:
- They will be subject to destination country regulations
- All currency conversion fees, SWIFT/IBAN charges, and cross-border fees will be borne by the user
- May require additional verification documentation
7.5 Compliance Reservations
We reserve the right to:
- Deny withdrawals to prohibited jurisdictions
- Request enhanced identity verification
- Restrict services based on regulatory requirements
7.6 Irrevocability
Completed withdrawals cannot be reversed or refunded.
8. Data Retention
Your personal data is retained only as long as necessary for legal and business purposes. Typically, this is:
- 5 years for financial data (per South African regulations)
- 1 year after account deactivation for general user data
9. International Data Transfers
If your data is processed outside of South Africa, we ensure appropriate safeguards are in place in compliance with POPIA and GDPR.
10. Children's Privacy
Jozicoin.com is not intended for users under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We reserve the right to amend this privacy policy at any time. Users will be notified via email and site notices of material changes.
12. Contact Information
For questions, complaints, or to exercise your rights under this policy, please contact:
By using the Jozicoin Marketplace, you acknowledge that you have read and understood this Consumer Data Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.